Image of staff member in clinical setting

About outpatients

We see over 400,000 outpatients each year across a wide range of services.

In addition to the Royal Surrey County Hospital site in Guildford, we also hold clinics at  Haslemere, Cranleigh, and Farnham Hospitals, as well as multiple other locations across Surrey and Hampshire.

Outpatient Appointment Centre

Monday to Friday 8:30am to 17:30pm [excluding bank holidays]
Telephone: 01483 464 002
E-mail: rsc-tr.OPDApptCentre@nhs.net
Fax: 01483 408 303

When you are first referred to us

You will be contacted by letter or telephone to confirm a date and time for you to attend your appointment. Your letter will provide information regarding your visit, including anything you need to bring such as, medication or samples. Please read your letter carefully as this will confirm the location of where you need to attend.

You may receive a reminder of a text to your mobile or a call from us up to seven days before to your appointment. If you want to opt out of this service please email us rsc-tr.OPDApptCentre@nhs.net or contact the Appointments Team on 01483 464 002 advising us that you wish to opt out.

To cancel or rearrange your appointment

Please give us as much notice as possible if you need to cancel or rearrange your appointment by contacting the Outpatient Appointment Centre.

Appointments that are booked through the e-Referral system (formally known as Choose and Book) will need to be cancelled or rearranged by contacting the National Telephone Appointments Line (TAL) Customer Services line.

Appointments that are missed or Did Not Attends (DNAs), cost hospitals financially, waste precious resources and impact on waiting times for other patients. If we are aware that you cannot attend we may be able to allocate the appointment to another patient.  Patients who Do Not Attend their appointment may be discharged back to their GP.  If you think you are going to be late on the day, please telephone 01483 464 002 and we can communicate a message to the appropriate clinic for you.

National Telephone Appointments Line (TAL) Customer Services line

Monday to Friday 8:00am to 8:00pm [excluding bank holidays]
Bank holiday opening hours are 8:00am to 4:00pm (closed Christmas Day)
Telephone: 03456 088 888
E-mail: enquiries@hscic.gov.uk
Internet: www.nhs.uk/referrals

Confidentiality and your information

We take confidentiality seriously so if you contact the Outpatient Appointment Centre team you will be asked some security questions before we can manage your enquiry.

If you need an interpreter or signer

Please contact our Patient Advice and Liaison Service (PALS). 

Patient Advice and Liaison Service [PALS]

Monday to Friday 9:00am to 3:00pm [excluding bank holidays]
E-mail: rsc-tr.PALS@nhs.net
Write: PALS Service
The Royal Surrey County Hospital
Egerton Road

On the day of your appointment

Please remember to bring with you:

  • Your appointment letter
  • Any samples as requested
  • Please bring a list of any medication you are taking
  • Change to pay for
    • Car parking if you are driving,
    • Prescribed medication following your appointment
    • Refreshments

If you are attending the Eye Clinic/Ophthalmology and you wear glasses for reading or for distance vision, please bring your glasses with you.


Parking can be difficult at peak times during the day, so please leave extra time to allow for parking.

If you are attending The Royal Surrey County Hospital, our main car park is pay and display, so please bring plenty of change with you. There are top up machines located in the hospital if you are longer than expected at your appointment.

Please make a note of the bay number where you have parked in case you need to top up.

If you are attending Haslemere Hospital, there is limited free parking adjacent to the Outpatients Department.

If you are attending Cranleigh Hospital, you will need to park in the payable public car parks in the village that are located behind the hospital.

When you arrive

The location of your Outpatient appointment will be included in your appointment letter, please help us by arriving on time for your appointment.

When you enter the main entrance of the hospital you will enter on Level B, this is the same level as most of our Outpatient Clinics. If you are unsure of where you need to go or need some assistance with directions, please ask at our reception desk located in the main entrance.

Please make your way to the appropriate location. Most outpatient departments now have self-check in screens for you to use. Once you have checked in, please take a seat in the adjacent waiting area.

We aim to see you within 30 minutes of your appointment time, although some patients need longer and unexpected delays can happen. You will be able to check the progress of the clinic on the information screens in the waiting areas. If you have any concerns regarding the waiting times, any questions regarding your appointment or you cannot see you details on the information screen please ask a member of the nursing team.

Your consultation

Your appointment will be with one of our consultants who may have a team of junior doctors and nurses that work with them. You may not always see the consultant named on your letter, however you will be seen by a member of their team who is familiar with your case.

There may be medical or nursing students present during your consultation. If you would rather they were not present during your consultation please let a member of the nursing team or a doctor know.

After your consultation 

If you need further tests, investigations or procedures, the doctor/ nurse will explain what you need to do or where you need to go. Where possible we will arrange for these to be completed on the same day. Other tests or investigations will require you to re attend another day and these departments will contact you to arrange an appointment date and time.

If you need to have a procedure or an operation, you will be contacted by the Admissions Team to arrange a date and provide instructions after you have left the hospital.  If you have any questions and concerns regarding your inpatient stay you can contact the Admissions team. 

Admissions Team

Opening times: Monday- Friday 08:30 – 17:00
Telephone: 01483 464 102
E-mail: rsc-tr.AdmissionDepartment@nhs.net

If the doctor/ nurse would like you to book a further appointment you may be able to book this at the reception desks. If the reception team are unable to book your next appointment we will request that our Outpatient Appointment Centre will arrange this for you.


Pharmacy is located on level B for Outpatient prescriptions.

Monday to Friday – 9:00am to 5:45pm.

Royal Surrey Charity